Ming Wang FAQ

FREQUENTLY ASKED QUESTIONS

What size am I in Ming Wang?
What is the best way to care for my Ming Wang clothing?
Why is Ming Wang a good travel knit?
Do you take requests for repairs and alterations?
Where can I buy Ming Wang knitwear?
Can I purchase your products directly from your website?
Can a consumer buy from you directly?
How can I find a specific Ming Wang style?
What if my local retailer does not carry the style I’m looking for?
Where are Ming Wang knits manufactured?
How can I sign up for promotional and informational Ming Wang updates?
How can I contact you?

Size / Fit Guide
Ming Wang knits are offered in missy (XS-XL) and women’s (0X-3X) sizes. Please contact your local retail store or Ming Wang customer service to find out whether
a style is available in women’s sizing.

Please consult the body measurement charts below to find your Ming Wang clothing size. Sizing may vary from other brands and companies.

How to take care of Ming Wang clothing
Wash
The Ming Wang collection is 100% machine washable. Suits can also be thrown in the dryer – low heat recommended. Please do not dry clean your Ming Wang garments. Due to the trim and intricate detailing on a majority of our styles, these embellishments tend to fall off in the dry clean process. In the event this happens,
feel free to contact our customer service team for a repair or replacement request.

Iron
Although the care label says “no iron”, if your garment is a bit wrinkled, just be sure to turn your garment inside-out and use a cool iron. Any wrinkles will also
come out just by leaving it hanging overnight, or by steaming it with a hot shower.

Storage
When storing Ming Wang knits, we suggest being cautious of the type of hanger you select. Wire hangers are not recommended – they can rust and stain the yarn,
and metal edges can snag or pierce the garment. Try to select an appropriate hanger based on the style and weight of the garment. We recommend padded,
wide suit hangers for Ming Wang jackets, so that you’re not left with unwanted stretch marks. Provide adequate spacing between hanging garments to allow
the garments to hang naturally. This helps prevent wrinkles and garment distortion.

If you fold your knits for storage, attempt to fold along the seams as much as possible. Rolling garments would be even better to keep the wrinkles away. We
advise not overstuffing your storage space so that the garments can breathe. Do not use plastic bags for storing your knits. Plastic prevents air circulation and
allows
moisture to collect – mildew forms, permanently damaging your garment.

Traveling with Ming Wang
Ming Wang is a prefect travel companion due to its lightweight and wrinkle resistant nature. To be sure that no wrinkles show up during traveling, Ming Wang
garments should be rolled when packing. The below video demonstrates the best way to pack your knits for a wrinkle-free trip!

Video – coming soon!

If a wrinkle (or two) does find its way into your garment, just hang it overnight or in the bathroom during a hot shower.

Also advantageous for traveling is Ming Wang’s versatility in day and night wear. Wear the same pieces all day long, or mix-and-match pieces for lighter packing!

Repairs and Alterations
We strive to make high-quality products for our customers. However, in the event your knit suit becomes damaged in any way, please contact Ming Wang
customer service with a repair request. Provide, as best you can, a description of the style to the customer service representative, and he/she will gladly assist you.
If we determine the damage is beyond repair, we will try our utmost to locate a replacement garment for you.

Please contact us at 212-852-4885 or contact@mingwangknits.com with your request and for further instructions.

Unfortunately, we do not take alteration requests at this time. However, any skilled dry cleaner should be able to make the alterations for you.

Store Locations for Ming Wang knitwear
Ming Wang is sold in various partner boutiques and department stores around the country. Ming Wang is also sold internationally at select locations. Please refer
to our Store Locations page for a list of stores near you. Please also note, there may be stores in your area which are not listed on our website. Please call
(212-852-4885) or email us (contact@mingwangknits.com) for alternate location inquiries.

Purchasing products directly from our website
Unfortunately, we do not sell our products via our website at this time. We pride ourselves in upholding our retailer relations and encourage you to visit one of
our partner stores toshop for Ming Wang. Each of our partners has been educated with Ming Wang product knowledge and can provide quality assistance for your
shopping needs.

Please check our store locations page for retailers near you, or contact us at 212-852-4885 / contact@mingwangknits.com for an alternate online retailer.

Finding a specific Ming Wang style
If you’ve come across a particular must-have style, the best option would be to contact your local Ming Wang knits retailer and inquire as to the availability of the
style.If there are no Ming Wang retailers in your area, or your retailer does not stock the style, feel free to contact our Ming Wang customer service team directly
via phoneor email. Our customer service team will try their utmost to locate the style for you.

My local retailer does not carry the style I’m looking for
Product availability at our various retailers will vary. However, all retailers of Ming Wang knits can place special orders for our products. Regardless of whether
they have ever carried that style in their store, you can make a request to the retailer to place the order through us on your behalf. We will try our best to carry out
the request and ship the product to your closest retailer. In the event that the requested style is no longer in our warehouse stock, our customer service team will
search for an alternate retailer in your location who may have the requested style. If the style is completely sold out, we will work to find a similar style based on
your request.

Ming Wang knits production
We pride ourselves on the quality of our garments, and as such, Ming Wang maintains its own production facility in China. By using our own factory, we are able
to oversee and control all aspects of the production process, from design to quality control.

Keeping updated with Ming Wang
To get the latest updates on special events, sales, and promotions, please follow us on Twitter, become a fan of Ming Wang on Facebook, and/or sign-up for our
mailing list.

Contact Us
Customer Service
For general inquiries regarding Ming Wang, customer service representatives are available Monday – Friday, 9AM – 5:30PM. You can contact us at 817-251-7802
(CST) or 212-852-4885 (EST), or email us at contact@mingwangknits.com.

Press Inquiries
For any marketing inquiries, please contact Nicole Albano (nalbano@mww.com / 646-215-6891) of MWW Group.